Returns & Exchanges

At REDMAGIC, we strive to provide the ultimate gaming experience; if you are not satisfied with your purchase, you can return your device within 15 days of delivery for a full refund or exchange. All items must be returned in their original packaging with all accessories included to ensure a smooth processing of your request.

1

Initiate Your Request

Log in to your REDMAGIC account and visit the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request within the 15-day eligibility window.

2

Prepare the Package

Securely pack your device in its original box, ensuring all cables, adapters, and manuals are included to avoid any restocking fees or processing delays.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at the designated carrier location to be sent to our quality inspection facility.

4

Inspection and Refund

Once our technicians verify the condition of the device, your refund or exchange will be processed within 7 to 10 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing